S McGeady: Adobe Creative Suite Master Collection CS5 Win May 22, 2010 Shivendra Singh : Please help me with the serial number. S McGeady: Need to get Acrobat 9 Pro serial number - I have 2010 CS5 Master Collection (box and online registration serial number in my account), but no serial for Acrobat. Shivendra Singh : Hello! Welcome to Adobe Customer Service. Info: You are now chatting with Shivendra Singh. Customer Support is of no help in getting serial numbers, even when you register the product with Adobe on purchase.
Bottom line: KEEP YOUR DISKS! And/or your original invoice, unless you want to replace the product. I just spent nearly 3 hours - over an hour waiting for someone to come online, and two hours of frustrating non-help. Serial number and activation chat support (non-CC)Īdobe Chat Support is a cruel joke. If it fails to connect try using a different browser. Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. Because it is an older version there is a chance they will not assist you - I can't tell these days what they do and do not support nor whether it is a flip of a coin decision for them.įor the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option. If you're lucky they might even help you out with the serial number you need. You can check with chat support when they are back manning their stations after the weekend and see if they can tell you what you purchased. It is also possible it is not available for you to see, but an employee might be able to. Depending on who you purchased the software from and/or if you registered it when you first installed it, it is possible the information you need is available in your account online. If you purchased the suite as a download then there would be no disc containing Acrobat, so the link you offered involving a separate install would not apply to you. Your additional info does clear your situation up a bit but does not change much.
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